Language Glossary for aEAM
"If you don't change people's language you won't change the way they think."

The quote above is by David Snowden, a researcher in knowledge management, application of complexity theory, and founder of Cognitive Edge.

This Glossary provides insights into the language you will hear Sente use to design and deliver a more comprehensive, effective, and competitive approach than typical "Enterprise Asset Management / EAM" or "Computerized Maintenance Management Systems / CMMS" solutions.

Acceleration Algorithms:  Algorithms that measure and provide closed-loop feedback to eliminate resistance or drag on key aEAM processes and workflows. These practices are foundational to shifting the ineffective behaviors (such as hoarding) required to produce breakthrough results. These algorithms are driven by metrics and include incentives, targeted narratives (see Narrative below), and governance tactics.

Accelerated Enterprise Asset Management:  A new form of asset management focused on actively enabling companies that own complex and costly, asset-intensive operations to drive time-to-market, revenue throughput, and return-on-invested-capital.  It includes functionality unique to the asset management space that connects, powers, and accelerates the performance of teams working in asset-intensive, complex environments.

Analytics:  a set of capabilities used to gather and organize data for the sake of making better situational assessments and taking more powerful action. Scireo's Flexible Analytics enables quick gathering and organization of data for quick decision making.

Assessments: judgments made using criteria and standards that are designed and agreed to by a team or community and, based on which, data can be gathered. Scireo's Flexible Assertions enables easy addition of data fields to Scireo for more grounded decision making.

Asset-Intensive, Complex Environment: Any environment that requires costly investment, support, and coordination of different kinds of assets, equipment, and infrastructure to support engineering or manufacturing functions.  The equipment is often used together in multiple configurations and set-ups.  The equipment is shared by various users.  The complexity of the environment generally leads to behaviors like equipment and knowledge hoarding and associated costs and delays.

Asset management:  The name given to a category of offers associated with passively managing capital equipment primarily for compliance purposes without purposeful, strategic, and active management to drive significant & measurable improvements to key enterprise outcomes like time-to-market, revenue throughput, infrastructure utilization improvement, obsolescence risk reduction, and labor productivity.

Capital structures:  Structures that all businesses use to create wealth for the enterprise. Of particular focus for Sente are our customers' equipment capital, human capital, operating capital, financial capital, and capital budgets. Through effective management of an enterprise's capital structures in test/technology, test functions can be made more effective, freeing up "test capital structures" to be transformed and leveraged more strategically for the enterprise.

Change management:  The common description given to the set of practices used by many companies to reduce the risk of failure of a project that requires new practices to be adopted to be successful.

Consoles:  A unique capability used across the Scireo platform and used to organize data for analysis and trends, drill into details to understand issues driving the trends and then trigger integrated workflows to resolve the issues.

Competitive capabilities: These capabilities produce enough advantage in speed, cost, quality, and/or safety that enables a team to win their competitive situations.

Contextual Data:  Data embedded in workflows that enable users to make better, faster, and more trustworthy decisions.

Governance Board:  A cross-functional group of executives and invited guests who meet on a regular basis to establish goals, manage performance and help remove barriers to change.  The board always includes the functional executive where the processes are installed (engineering or manufacturing) and appropriate financial executives or representatives.

Governance Practices:  The set of practices used to translate enterprise objectives into actionable and measurable objectives that can be actively managed.  Governance practices establish behaviors, aligned with company core values, that establish proper mind-sets and cultural orientation to achieve team objectives.

Hoarding:  A practice used by equipment users to ensure they have the availability of equipment when they need it. It's often the most effective strategy for users to meet schedule deadlines and avoid performance penalties. Users hoard small devices (by squirreling them away in a corner no one else knows about) and big devices (large monument size, fixed test equipment) by scheduling themselves on a larger fixed asset just-in-case. Hoarded causes increased costs, reduced responsiveness, and slower processes.

Holistic approach:  One that is whole and complete along multiple different continuums. TRM is holistic from a process perspective because it is a "womb to tomb" solution caring for test infrastructure from initial plans through acquisition, use, service, and disposal. It’s also holistic from an asset perspective because it includes ALL test assets – large "monument" test assets; general-purpose re-deployable assets; and software and project-specific assets like cables, break-out boxes, and fixtures. Finally, TRM is holistic in its overall approach because it intelligently connects processes, people, data and equipment components.  Our implementation methods interpret cultural barriers, while sequencing solution components that overcome those barriers and drive measurable cost reductions.

Instrumented Processes:  It means we are able to measure performance, generally of a process to know how long, how many, how much, etc.  Instrumentation of processes provides a baseline and hard-facts from which to make decisions without emotion about where to invest for speed and cost competitiveness.

Integrated Systems and Processes:  Capabilities that enable sharing of data and coordination of workflows between functions that generally have their own system or spreadsheet that doesn't "talk" to other systems or spreadsheets. These include property management systems, enterprise asset management systems (EAM), computerized maintenance management systems (CMMS), project management systems, work-order systems, scheduling systems, and knowledge management systems - to name a few.  System integration enables not only the networking of software tools but with it the networking of organizations and teams in a way that makes them resilient, responsive, and collaborative instead of fragile, reactive, and isolated.

Narratives:  Stories that explain situations so they are understood and teams can more quickly and effectively coordinate thought and action to fulfill their objectives.  Narratives have to be whole and complete and crafted to be understood by the intended audience or they break trust and provoke costly behavior.

Offers:  Are different types of help provided that are conditional on the person getting the help providing something in return.

Resilience:  The characteristic that enables an organization, team, or system to respond to changes quickly, effectively, and in a way that maintains or improves the performance of the whole.

Scireo: The name of Sente's resource management software platform comes from the Latin root "sci", to know, and from the root origin "scire".  If you want to know if your asset is obsolete, Scireo knows.

Sente:  Comes from the 4000-year-old board game, GO.  GO was used by generals to plan strategy.  The game is orders of magnitude more complex than chess. When a player has "sente" in the game it means they have the initiative, they can move first, and their opponent must respond to their moves.  To have sente a player must have the resources available to move and a structure free of defects or weakness that produces vulnerability to counter-attack.  The Sente Group gives their customers "sente" by freeing up resources that they can use on new missions while reducing vulnerabilities.

Test organization/environment:  The complex web of people, tools, practices, and data that drives the execution of mission-critical product testing functions. In many companies, this area represents an untapped source for dramatic improvements in profitability, time-to-market, engineering productivity, and manufacturing throughput.

Total-cost-of-ownership (TCO):  A financial model that produces an accounting of the efficiency improvements made to the capital structures in test and their Pro-forma impacts on an enterprise's balance sheet and income statement.

Transformation Leadership:  The process of modifying tools, practices, cultural mindsets and strategic intentions that enable teams to perform to competitive standards of speed and productivity.  Transformation practices are in the DNA of our solutions including proven implementation strategies backed up by the practices that make them successful – such as rigorous Communication Plans, Acceleration Algorithms, Real-Time Operational, Technical and Financial Metrics and focused Training Regimens.

TRM™:  Test Resource Management is aEAM (Accelerated Enterprise Asset Management) with contextual knowledge important to test embedded in workflows.  It is more than a software solution, TRM includes the complete set of practices, software tools, and expertise Sente uses to optimize the capital structures dedicated by an enterprise to the fulfillment of their obligations in test.

Trust / Trustworthy:  A characterization that you can anticipate how someone will act with respect to what you care about.  It is an assessment of sincerity, competence, and reliability.  It is a foundational requirement for speed on teams and must be produced purposefully and to a superior rather than common standard to produce competitive advantages.

A measurement of the effective use of capital equipment and human capital.