Case Study: Fortune 100 Global Aerospace

Today’s competitive pressures mean companies must get products to market faster to beat the competition. That’s why every company must make the best possible use of existing capabilities – equipment, facilities, knowledge, and people – and do so immediately. This is the story of how one company is winning the battle . . . with the support of The Sente Group.

The Challenge 

The customer’s Aerospace division met today’s intense competitive pressures through a major reorganization, consolidating facilities and reducing costs.

What they hadn’t fully explored was how to improve resource management within their test organizations.

  • Over 150,000 assets
  • 15 facilities in North America
  • Multiple legacy cultures and process
  • No comprehensive data about their assets, who used them, their condition and related maintenance costs

These unknowns were anathema to the company’s data-driven, engineering-focused culture. Company leaders realized that not knowing the answers quickly translated into excessive hidden costs of ownership – equipment purchases, property taxes, storage space, calibration & maintenance, rental & lease costs, distractions of key technical staff, etc. – as well as downtime associated with obsolete equipment and program delays.

With demand for capital out-stripping supply, there was a clear need and plenty of room for dramatic improvement.

The Solution

A Blueprint defined the essential elements of the solution which included an implementation plan and financial Pro-forma against which the team would measure future success. The goal was to launch and test the Sente test resource management software Scireo® at one location, then implement it across the company.

Sente and the company’s in-house equipment service team worked together to audit existing equipment, set up the resource management structure – tailored processes, refined roles with metric responsibilities and Scireo® integrated software tools – and introduce it at the beta site in just two weeks.

It didn’t take much longer for company leaders to see that the new system was working, leading to a rapid rollout:

  • 14 additional locations
  • 9-month implementation
  • Total of 90,000 assets brought into the system

The keystone of the solution is Scireo®, software that measures utilization and provides real-time information on specific pieces of equipment – leading to smarter, more cost-effective decisions about every asset. In addition, Sente’s detailed knowledge of the cultural dynamics that needed to be overcome led to quick adoption by labs and middle management as a mechanism to reduce costs.

The Results

The company-wide implementation of the TRM solution led to several rapid, significant improvements:

  • Major human capital productivity with time savings associated with eliminated administrative tasks and process automation
  • A significant increase in the ability to fund new projects in engineering
  • Greater visibility to future resource constraints and available contingencies across multiple locations, enabling proactive planning based on knowledge of resource dependencies and an increase in operational responsiveness and customer satisfaction.
  • Overall utilization has exceeded 55%.
  • All laboratories now share standard processes and tools for scheduling capacity.

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