Case Study: Leading Global Broadband Service Provider

Today’s competitive pressures mean companies must get new products to market faster and more competitively than others to sustain and increase growth. That’s why every company must make the best possible use of existing capabilities, talents and resources. This is the story of how one company is winning the battle . . . with the support of The Sente Group.

The Challenge 

  • The company was growing at a sustained rate of 11% year-over-year and this growth was accelerating demand for capital
  • They needed to contain costs without impeding growth to enable investments in new business lines.
  • Management had no facts about how effectively their equipment was being used, they just knew there was an insatiable demand for it.
  • At the core of the problem was a culture that had developed a practice of hoarding the assets that they needed. This was exacerbated by annual test staff growth of 10% to 15%.
  • Maintenance and repair decisions are made in a vacuum – driving costs higher as equipment was being repaired and maintained that was not required or had a suitable replacement in their existing inventory.
  • Sente’s initial baselining indicated:
    • Utilization: 17.8%
    • Non-standard equipment:  74%
    • Database accuracy: 64%


The Solution

  • Sente performed a Blueprint and Financial business case.
  • Sente installed Scireo® software across the enterprise to support key processes required to drive equipment cost savings in the labs.
  • The software was implemented using “The Sente Way” methodology which produces the horizontal alignment necessary to drive cost and cycle time improvements through effective new metrics / incentives and a robust communications plan
  • Trust built across the organization that these new processes for managing the labs would provide them the resources they needed when they need it and sharing and collaboration increased.
  • Sente’s Technology Alignment and Capacity Alignment practices were used to optimize the capability and size of the inventory to match the company’s mission requirements and test schedules.
  • During the first DCMA audit after the implementation of Scireo®, the property management team is completing their audits 60% faster than in the past and they are now receiving praise from government auditors for the accuracy of their inventory and the rigor of their practices.


The Results

The company-wide implementation of the TRM solution led to several rapid, significant improvements, most notably:

  • Asset Utilization increased by 3.3x (in Lab) ; 2.8x (overall)
  • Break-even occurred in the first 90 days of operation/ implementation
  • Average Capital Budget reductions: 37%
  • Average ROI: 413%
  • Average Annual Contribution to “Income from Operations”: 2.4%

Case Studies Archive

Case Study: Leading Global Broadband Service Provider

The company was growing double digits but needed to free up investment from operations for growth projects. See how they tripled utilization, freed up capital and resources to enable that...

Case Study: Global Semiconductor

This company had a leading market share and wanted to solidify its position with its strategic customers by installing test capabilities on their sites. See how a 40% increase in...

Case Study: Fortune 100 Global Aerospace

Like many aerospace companies, this one had many sites and different legacy cultures on each. See how they installed common resource management tools, increased utilization 3X and funded new programs.

Case Study: Fortune 100 Space & Communications

The hoarding culture was slowing this company down while impacting cost and quality. See how a journey to common processes and collaboration lead to a 50% reduction in assets as...

Case Study: Leading Defense Manufacturer

See how a Blueprint-for-Action baselined their situation and rapidly installed Scireo suite. It enabled a 50% reduction in obsolete equipment, provided equipment for their growing workforce and solved their compliance...

Case Study: Fortune 100 Aerospace Manufacturer

This company's factory support group was struggling to satisfy its customers without factual data. See how installing Scireo TRM software helped them improve response time 85%, reduced downtime 30% and...

Relevant Content

Stop Hoarding, Start Collaborating, Accelerate Results

Why do People Hoard? Hoarding is the result of people not trusting they will get what they need when they need it.  They hoard test equipment, knowledge about tests, or services required to keep a test environment up and running and compliant…like calibration, repair, maintenance services.  They do this because they feel if they don’t…

Equipment Utilization: What’s your number?

Hoarding Kills Utilization. Measuring equipment utilization is the best way I know to determine if your assets are being hoarded and, as a result, your business is incurring all of the costs of lost time and unnecessary money spent that comes with hoarding.  The genesis for founding Sente was in a conversation I had years…